Security Services Field Success Representative

• Provide pre-sales technical support and assist sales staff in selling Managed and Advanced Support services for cybersecurity products.
• Facilitating the onboarding of new customers by acting as a liaison between the Arrow sales and services delivery teams.
• Answer routine technical questions about Managed and Advanced Support services for resellers and Arrow sales representatives.
• Act as an internal/external escalation point in case of delivery issues related to Managed and Advanced Support services.
• Responsibility is EMEA-wide with an additional focus on a specific list of countries.
• This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

• You possess sound comprehension of prevalent security architectures and solutions (e.g. endpoint protection, email security, web/network protection, zero-trust network access).
• You are capable of articulating the primary benefits for the end-user, in addition to the predominant challenges encountered when utilizing these solutions.
• Has technical and sales acumen.
• Able to work independently with minimal guidance
• Acts as an informal resource for colleagues
• Identifies and resolves key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions
• A good level of English proficiency is mandatory. German language proficiency would be a distinct advantage.

• Competitive and attractive employee compensation package
• Reliable & trusting work environment
• Cooperative team with flat structures and communication
• Professional and personal development